Warranty Policy

LostProof products are designed to provide reliable performance. We offer a warranty to ensure your satisfaction.

Warranty Coverage

Duration: 1-year limited warranty from the date of purchase.

Coverage: Defects in materials and workmanship under normal use.

Exclusions: Damage caused by misuse, accidents, or unauthorized modifications.

Claim Process

Contact our support team at support@lostproof.com with your order number and a description of the issue. We may request photos or additional information to process your claim. Approved claims will receive a replacement or repair at no cost.

User Manual

Both CardTrack and CardPass follow the same set up procedure.

CardTrack and CardPass are both incredibly easy to setup. Follow the seven steps below in our quick user guide to pair your CardTrack / CardPass to your Apple® device. View our FAQ's or troubleshooting page for any issues. Pinch to zoom on our quick user guide:
Troubleshooting

If the connection is unsuccessful under specific circumstances, please restart the device and attempt to reconnect.

To activate CardTrack / CardPass, press and hold the power button firmly once. Upon hearing a sound, the device will power on and automatically enter pairing mode. To power off CardTrack / CardPass, press and hold the power button firmly for five seconds. A double beep will confirm the device has been successfully turned off.

CardTrack / CardPass operates for approximately six months on a single charge, depending on use. To recharge, align the charging symbol on the back of CardTrack / CardPass with the centre of your CardCharge Wireless Charger. Ensuring the LostProof Logo is Face Up. A red light in the top-right corner will indicate the device is charging. When fully charged, the light will change from red to blue.

NEVER LOSE YOUR THINGS

Lets talk numbers

Our products are designed to provide you with peace of mind.
4380

Hours On A Single Charge

CardTrack & CardPass can both last up to six months on a single charge. That's 4380 hours of peace of mind. Recharge with our CardCharge wireless charger to ensure your peace of mind never runs out.
CardCharge
200+

Countries & Regions

Apple's Find My network works in over 200 countries and regions worldwide. This includes virtually all urban and rural areas where Apple devices are in use and have access to Bluetooth or the internet for communication. The network leverages millions of Apple devices globally to help locate lost items, making it effective in most cities around the world.
CardPass
1.7mm

The thickness of two credit cards

CardTrack is the world's thinnest credit card sized GPS Tracker. At just 1.7mm thick, it can easily be slipped into a wallet, purse, bag or suitcase to make your item lost proof.
CardTrack